Designing device management software for virtual reality headsets

Company

Oculus

Industry

Device Management

Deliverable

Web & Mobile App

Timeframe

Jul 2019 → Nov 2019

My Contributions

UX Design, UI Design, Interaction Design, Workshop Facilitation

Team

2 Designers

Problem

‍Oculus for Business was a virtual reality training solution for enterprises. While the solution worked well, IT and security teams at these enterprises now had to set up, distribute, configure, and keep track of hundreds or thousands of Oculus headsets for their company.

Solution

‍Build a Mobile Device Management (MDM) tool for enterprises to manage Oculus headsets at scale with the same level of control, insights, and efficiencies used to manage traditional work devices such as smartphones and laptops.

More specifically, we worked with the Oculus team to build a mobile app to rapidly scan and provision headsets and a web app to configure and manage headsets once they were associated with an account.

Interviews

We started by interviewing the client to better understand the problems faced by their customers, use cases we needed to support, and technical constraints to be aware of.

We discovered that companies needed a way to:

Set up many headsets at once and associate them with a single account owned by the company.
Remotely update headsets and install apps that were distributed across many locations.
Keep track of assigned users and locations for each device.

Research

We also researched existing enterprise MDM solutions and got our hands on an Oculus headset to familiarize ourselves with the current device setup and app installation process.

User flows and wireframes

Once we understood the business needs, user needs, and Oculus ecosystem we thought through the main flows and interactions of the web and mobile app. Designs were tested along the way by the the client’s user research team.

User flow diagram for signing up and creating the first headset order

Wireframes for setting up headsets with the mobile app

Wireframes for the mobile app onboarding

Wireframe of the first screen in the create new order flow

Wireframe of headsets added to an account

Wireframe of the shared settings page for a group of headsets

Mockups

These evolved into high-fidelity mockups and prototypes that were improved based on user feedback. We leveraged Facebook's design system for the UI.

A group of devices provisioned for a single location

The shared settings page for a group of devices

The second step of the create new order form where users upload a list of serial numbers for purchased devices

The third step of the create new order form where users selects who they want their devices sent to

Screens for provisioning headsets using the mobile app

Handoff and development

Final designs were handed off to the client’s developers via Invision. We also supported developers during the build by answering questions, making design adjustments, and conducting design acceptance testing.

Sample pages from a design audit providing feedback to developers

Outcome

The Oculus for Business MDM solution was announced at F8, Facebook's annual conference, and was rolled out to pilot customers including companies like DHL, Walmart, and State Farm.

The F8 demo booth for Oculus for Business

Want to see the F8 announcement? Watch the live presentation and demo.